Refund policy

Pooja Foods cancellation and refund policy

Our food is freshly cooked and perishable, so we cannot accept returns. This policy explains when you can cancel and when we will refund you. It does not affect your legal rights.

Cancelling your order

You can cancel your order within 24 hours of placing it, as long as it has not yet been prepared or handed to the courier. To cancel, call us on 01933 278800 or email poojafoodsco@gmail.com with your order number.

If you cancel your order within 24 hours of placing it, we will refund you less a £1.50 cancellation charge to cover payment processing costs.

After 24 hours, or once your order has been prepared or the courier label has been created, we cannot cancel it.

When we refund you in full

If we cancel your order, or your food arrives damaged, faulty or incorrect, we will refund you in full. This includes orders we cannot deliver, for example because the address is outside our delivery area or the courier cannot deliver on your chosen date.

Damaged, faulty or incorrect means, for example, a parcel that arrives crushed, leaking or thawed, food that is spoiled or unsafe to eat, or items that are missing or different from what you ordered. It does not include personal taste or preference, such as not liking the flavour or finding a dish spicier or milder than you expected.

If something is wrong with your order

To claim a refund or replacement, you must contact us on the day your parcel arrives, on 01933 278800 or at poojafoodsco@gmail.com, and provide proof: your order number and clear photos or a short video showing the parcel, the packaging and the affected items. Please keep the food until we have replied. We cannot process a claim without this proof. Once we have checked it, we will offer a replacement or a full refund for anything damaged, thawed, faulty or incorrect.

Address and delivery date

Please check your delivery address and chosen delivery date before you pay. We cannot change the delivery address once your order has been placed without a written request by email. If the address you gave is incomplete or incorrect and the courier cannot deliver, we may not be able to refund the order.

How refunds are paid

Refunds go back to your original payment method. Your bank may take 5 to 10 working days to show the refund in your account.

Contact

Pooja Foods, 33 Alma Street, Wellingborough, NN8 4DH. Telephone 01933 278800. Email poojafoodsco@gmail.com.