TERMS OF SERVICE

This website is operated by Pooja Foods, a brand of Pooja Caterers Ltd. Throughout the site, the terms "we", "us" and "our" refer to Pooja Foods. By visiting our site or buying from us, you agree to these Terms of Service, together with our Refund Policy, Shipping Policy and Privacy Policy. Nothing in these terms affects your statutory rights as a consumer.

Our store is hosted on Shopify, which provides the online platform that allows us to sell our products to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian to use this site. You may not use our products for any illegal or unauthorised purpose, and you must not transmit any viruses or code of a destructive nature.

SECTION 2 - GENERAL CONDITIONS
We may refuse service to anyone for a valid reason. Card information is always encrypted during transfer over networks. You agree not to reproduce, copy, sell or exploit any part of the site without our written permission.

SECTION 3 - ACCURACY OF INFORMATION
We take care to keep the information on this site accurate and up to date, but we may correct errors at any time. If we find an error in the price or description of an item you have ordered, we will contact you before dispatch and you may cancel for a full refund.

SECTION 4 - PRICES AND CHANGES TO THE SERVICE
Prices may change, but the price you pay is the price shown when you place your order. We may change or discontinue products or parts of the site at any time.

SECTION 5 - PRODUCTS
Our food is freshly cooked and perishable. Cancellations, refunds and replacements are covered by our Refund Policy. Product photos are for illustration and may vary slightly from the food you receive. Allergen information is given on each product page. Our kitchen handles nuts, peanuts, milk, gluten, onion, garlic and ginger, so if you have an allergy please call us on 01933 278800 before ordering.

SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION
We may refuse or cancel an order, for example if an item is unavailable, the address is outside our delivery area or we suspect fraud. If we cancel an order we will contact you using the email or phone number you gave and refund you in full. You agree to provide complete and accurate contact, delivery and payment information so that we can fulfil your order. For more details, please see our Refund Policy and Shipping Policy.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY LINKS
Our site may give access to third-party tools or link to other websites that we do not control. We are not responsible for the content, policies or practices of those third parties.

SECTION 8 - REVIEWS, FEEDBACK AND OTHER SUBMISSIONS
If you send us reviews, ideas or other comments, you agree that we may use them without restriction. Your comments must not be unlawful, offensive or misleading, or infringe anyone's rights. We may remove content that breaks these terms.

SECTION 9 - PERSONAL INFORMATION
Your personal information is handled in line with our Privacy Policy.

SECTION 10 - PROHIBITED USES
You must not use the site for any unlawful purpose, to infringe anyone's rights, to submit false information, to upload malicious code, to collect other people's personal information, to send spam, or to interfere with the security of the site. We may stop your use of the site if you break these rules.

SECTION 11 - OUR LIABILITY TO YOU
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products, including the right to receive products that are as described and of satisfactory quality.

SECTION 12 - SEVERABILITY
If any part of these terms is found to be unlawful or unenforceable, the rest of the terms will still apply.

SECTION 13 - TERMINATION
These terms apply until ended by you or us. You may end them at any time by no longer using our site. Obligations and liabilities incurred before termination continue to apply.

SECTION 14 - ENTIRE AGREEMENT
These terms and the policies referred to in them form the whole agreement between you and us about your use of the site.

SECTION 15 - GOVERNING LAW
These terms are governed by the laws of England and Wales. You may bring any dispute in the courts of England and Wales, or in the courts of your home nation within the United Kingdom.

SECTION 16 - CHANGES TO THESE TERMS
We may update these terms from time to time by posting the new version on this page. The terms that apply to your order are those in force when you place it.

SECTION 17 - SMS MARKETING
If you agree to receive text messages from Pooja Foods at checkout or through our sign-up forms, we may send you order updates, reminders about items left in your basket, offers and requests for reviews. Message frequency varies. Consent is not a condition of purchase. You can unsubscribe at any time by replying STOP to any message or by using the unsubscribe link in our messages. We do not charge for this service, but your mobile provider's standard rates may apply. For help, reply HELP or email poojafoodsco@gmail.com. Your information is handled in line with our Privacy Policy.

SECTION 18 - CONTACT INFORMATION
Pooja Foods is a brand of Pooja Caterers Ltd.
Address: 33 Alma Street, Wellingborough, NN8 4DH, United Kingdom
Telephone: 01933 278800
Email: poojafoodsco@gmail.com
Company number: 15111940
VAT number: 453778162