About Food

About Food:

Prepared with care and attention to quality, each item is freshly cooked to order and blast frozen to lock in taste and freshness. Your order is prepared on the day of dispatch, or the evening before, depending on the courier pickup schedule. Meals are packed and sealed in individual microwave- and freezer-safe 630 ml trays, each holding roughly two portions of curry.

If the food is to be consumed within 2 to 3 days, it can be stored in the refrigerator. For longer storage, it should be kept frozen. To serve, heat in the microwave for 7 to 8 minutes, or until hot throughout.

If you have any questions, dietary concerns, or need further information, please contact us directly.

Allergies:

Please check the ingredient and allergen information for the food you are ordering. If you need any further details, you are welcome to contact us.

Our food is prepared in a kitchen where nuts, peanuts, ginger, and garlic are handled. We take precautions to reduce the risk of cross-contamination; however, if you have any allergies or specific dietary concerns, please contact us before placing your order.

Cancellation Policy:

You can cancel your order within 24 hours of placing it, as long as it has not yet been prepared or handed to the courier. Call us on 01933 278800 or email poojafoodsco@gmail.com with your order number. We will refund you less a £1.50 cancellation charge to cover payment processing costs. After 24 hours, or once your order has been prepared or the courier label has been created, the order cannot be cancelled.

Refund Policy:

As our food is freshly cooked and perishable, it cannot be returned. If your food arrives damaged, thawed, faulty or incorrect, we will refund you in full or send a replacement. Please contact us on the day your parcel arrives, on 01933 278800 or at poojafoodsco@gmail.com, with your order number and clear photos or a short video showing the parcel, the packaging and the affected items, and keep the food until we have replied. This does not cover personal taste, such as not liking the flavour or finding a dish spicier or milder than expected.

Please check your delivery address and chosen delivery date before you pay, and make sure someone is at home to receive the parcel. If the address given is incomplete or incorrect and the courier cannot deliver, we may not be able to refund the order. Full details are in our refund policy.